Introduction
To achieve quality management and enhance organizational performance, SAGE has adopted the Malcolm Baldrige Model of Performance Excellence as an assessment and improvement mechanism since 2003. It is based on the Malcolm Baldrige National Quality Award originated in the United States. Upon the set of core values and concepts, the model has established seven assessment criteria: 1. Leadership; 2. Strategic Planning; 3. Customer and Market Focus; 4. Measurement, Analysis and Knowledge Management; 5. Human Resource Focus; 6. Process Management; and 7. Business Results. With this built-in mechanism in place, we can continuously monitor our organizational performance to identify inadequacies at an early stage so that rectification and improvement can be done timely and effectively. We endeavour to enhance our organization, strive for excellence, and stay competitive.

Malcolm Baldrige Model of Performance Excellence
The Malcolm Baldrige Model comprises three core elements, which are:

• Organization Profile
• Management System
• Information and Analysis

In recent years, many business enterprises as well as non-profit making organizations in the United States and throughout the world have employed the Baldrige Model as an assessment tool and a blueprint for total quality management.

In search for excellence, SAGE is heading in the same direction. Through assessing and monitoring our performance, we will identify our strengths, weaknesses and areas for further enhancement. Hence, our organizational performance can be enhanced in a continuous and systematic way, and our fellow staff members can ceaselessly upgrade and improve themselves.